![]() While the partial correlation value X2 to Y of 0.530, which means that the relationship of price to customer satisfaction, are and the direction that is positive with regards the quality of service constant. From the analysis of partial correlation coefficient, partial correlation value X1 to Y of 0.472, which means the relationship of service quality and customer satisfaction, are moderate and the direction that is positive assuming constant prices. Based on calculations using the formula slovin, obtained the total sample of 89 respondents.īased on the results of research to test the correlation coefficient, obtained by the partial correlation coefficient and regression. Based on existing data, obtained the number of customers who have been 5 times a year during 2014 to 2015 was 114 people. The population in this study is that customers who have subscribed during the years 2014-2015 and has been visited 5 times. The method used in this research is a survey as part of a descriptive research with quantitative approach. ![]() ![]() The strategy used in this study is an associative strategy. The purpose of this study was to determine how closely the relationship between service quality and price to customer satisfaction in the garage SUN MOTOR Matraman.
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